JOB OVERVIEWAs a Tier 2 Customer Support - API Specialist, you will ensure our customers are set up for success by answering product questions, advising best practices, and assisting with any technical hurdles related to API functionality. You will also influence our product design and direction by relaying customer requests back to the management teams. If you enjoy working with people and geek out about the technical and business aspects of the solar industry, we would love to hear from you!In your application, please start your sentence with "What a Solar day!"Please DO NOT apply if you do not have experience in API integration and scripting languages such as Python, JavaScript, or C++.WHAT YOU'LL DO:Becoming an expert on the Solar software, including its usage, integrations, and API functionalityAssist customers in troubleshooting issues they encounter when building integrations with the software's APIReply to inbound customer inquiries and questions through various channels, including chat, email, phone, and virtual meetingsHandle escalated technical and operational issues from Tier 1 that require deeper troubleshootingIdentify, troubleshoot, and escalate bugs to the development team using standardized escalation pathsDocument solutions, troubleshooting steps, and process improvements for future referenceContributing to internal and client-facing documentation about the platform and its usageCollaborate with Tier 3, Engineering, or other teams for advanced problem resolutionPerform initial quality assurance check on component inputs, and run component uploadsWHAT WE VALUE:Experience utilizing and troubleshooting API requests,s including authentication, sending and receiving data, and how said data can be consumed by downstream systemsExperience with scripting languages such as Python, JavaScript, or C++Excellent written and verbal communication skillsExceptional troubleshooting and problem-solving skills2 years or more of experience in a technical, client-facing B2B SaaS roleDemonstrated interest in solar technologyPassion for improving procedures, documentation, and efficiencyKnowledge of JIRA or ZendeskExperience in a startup environmentKnowledge of solar finance options is a plusSKILL REQUIREMENT