Clinical Health Professional - USRN For Quezon City Site

  • Quezon City, Metro Manila
  • Permanent
  • Full-time
  • 4 hours ago
Requirements
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree on Nursing.
  • Non-Executive specializing in Healthcare - Nurse/Medical Support and Assistant or equivalent.
  • Required skill(s): Customer Service Experience, Nursing Experience both clinical/hospital background.
  • Required certification(s): PH/US active licences.
  • Required language(s): English.
ResponsibilitiesResponsible for delivering outstanding customer serviceUpbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting proceduresCreates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the callRetains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the serviceConsistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategiesManipulate systems and escalate issues to the appropriate personnel for final resolutionAdditional RequirementsEducation and ExperienceMust possess strong interpersonal techniques: is positive, pleasant, respectful and customer focusedMust possess a good command of the English language, including excellent enunciation and grammarAbility to retain detailed important information and/or instructionAbility to solve complex problems in a Customer Service oriented environmentAbility to comprehend, capture and interpret basic customer informationAbility to exercise emotional sensitivity to customer needs and challengesProfessional attitude, enthusiastic and reliable. Sound knowledge of telephone etiquetteBS Nursing GraduateHas active licence/s for both PH/US (any state)Must have 1 year clinical/hospital experienceWorking DetailsMust be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environmentAmenable to work in Quezon City siteTemporary WFH opportunityAvailable asapAdditional Info
  • Salary between PHP 30,000.00 and PHP 35,000.00
  • Location: Quezon City, NCR.
  • Full Time position(s) are available.
  • Number of vacancies: 100.
About UsA global leader in business process management and member/patient experience, HGS Healthcare combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes. We optimize the entire member experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

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