Mobile App Customer Support (Fintech)

Manila City, Metro Manila
Permanent
Full-time

9 days ago

Job Description:You'll be the first point of contact for users of a cutting-edge mobile payment application, playing a crucial role in delivering exceptional customer experiences during a period of rapid company expansion. This position offers direct collaboration with leadership and the opportunity to gain valuable fintech industry experience while helping international travelers navigate digital payments across multiple countries. You'll own the entire customer support experience across multiple channels and work closely with the founder to shape customer service operations.Client Overview:Join an innovative fintech company revolutionizing international payments across Southeast and Eastern Asia. This rapidly growing startup enables travelers from the US, Europe, and UK to seamlessly transact using local QR codes in countries like the Philippines, Vietnam, and Thailand. The company is expanding into new markets and experiencing significant growth, creating exciting opportunities for team members to grow alongside the business.Schedule:Monday to Friday, 8am to 5pm Manila with an hour unpaid break (40 hours per week)Independent Contractor Perks

Permanent work from home
Immediate hiring
Health Insurance Coverage for eligible locations

Responsibilities:

Manage in-app chat support inquiries through the company's integrated chat platform
Handle customer support emails and maintain organized response workflows
Address customer inquiries in WhatsApp support groups with timely, professional responses
Perform technical account lookups and diagnose payment-related issues
Track and organize customer cases to ensure proper follow-up and resolution
Escalate complex technical issues to appropriate team members when necessary
Communicate app functionality and payment processes clearly to international users
Participate in regular strategy calls with leadership to share customer insights
Maintain comprehensive knowledge of FAQ resources and payment system integrations

Requirements:

Strong organizational skills to manage multiple customer cases simultaneously
Technical aptitude for account troubleshooting and payment system navigation
Excellent written communication skills for chat, email, and messaging platforms
Ability to learn fintech app functionality and payment processes quickly
Customer service experience in fast-paced environments
Bonus if you have experience with payment systems, QR codes, or fintech applications
It helps if you're familiar with GCash, QRPh, or other Southeast Asian payment platforms

Why Join This Team?

Work directly with company leadership and influence customer experience strategy
Gain valuable experience in the rapidly growing fintech and digital payments industry
Be part of a company expanding into new international markets
Remote work environment with growth opportunities
Direct impact on customer satisfaction for an innovative payment solution
Opportunity to grow with a scaling startup during an exciting expansion phase

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork's Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.

BruntWork

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