Description: Duties and Responsibilities: Monitor email inbox and accurately handle client requests in a timely manner Act as key point of contact between internal support teams and external clients Manage prioritization of projects and monitoring of job status Promptly file all appropriate documents to their rightful places Qualifications: Graduate of any 4-year course Must be able to communicate well in English Experience in customer service is preferred Solid customer-first mindset Prioritization, communication and problem-solving skills Must be able to work in a fast-paced environment and meet pressing timelines Willing to work in shifts and overtime Benefits Competitive salary package Incentives, bonuses and allowances 20% night differential 10% mid-shift premium Travels and training abroad Health insurance Requirements: Skills: Clerical, Teamwork, Good Communication (listening, verbal, written), Self-Management, Critical Thinking, Computer/Technical Literacy, Interpersonal Abilities, Adaptability/Flexibility