Job Title: Internship Visayas IT 2025 Job Description IT Operations will be representing IT in front of Site Leaders, he is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software. Essential Functions/Core Responsibilities . Represents IT in front of Site Leaders. . Coordinates as smart hands with different portfolio and engineering workgroups . Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes . Perform hardware and software upgrades to peripheral equipment . Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients . Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system . Perform site maintenance and safety checks of assigned equipment . Perform checks and ensure that antivirus definition, Microsoft patches are updated. . Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required . PerformsTests backup for the onsite servers. . Security analyst and applying Security control and providing Local Security analysis (SEP, Network capture, .) . Local Change Management for Infrastructure, Application and Security . Remote Application and software Management . Business continuity plan testing and recommendation . Responsible for control and manage of all IT and Infrastructure room (Genset, UPS and IT Room) . Analyse WIFI intrusion with CDOC, manage WIFI access and PW . Manage the Video Conference Room (access control) . Clients and CNX application implementation . CNX Local Bots and automation implementation . Support Network Data and Voice implementation. Candidate Profile . Experience working within an IT help desk environment working to targets . Good Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance . Strong communication skills, both written and verbal (English Language) . Demonstrated ability to multi-task and meet timelines on deliverables . Self-starter, sense of urgency, and works well under pressure . Strong attention to detail Career Framework Role Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions. #LI-DNI Location: PHL Cebu City - One Montage, Archbishop Reyes, Cebu Business Park Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the