Appointment Setter / Reception & Booking Coordinator

Manila Recruitment View all jobs

  • Philippines
  • Contract
  • Full-time
  • 3 days ago
  • Apply easily
This is a great opportunity to join a company that offers a positive work culture. While KPIs are in place, the environment is supportive and not toxic. Management is approachable and understanding.Company Profile:Founded in 2022, our Australian client is an in-home healthcare company that organise appointments with healthcare practitioners to improve their health and manage condition.Role Overview:We’re hiring a reliable, high-output Reception & Booking Coordinator to contact patients and schedule in-home appointments. This role requires strong phone communication, fast admin, and practical scheduling skills — including checking Google Maps/travel time to keep appointments geographically sensible and routes efficient.Key Responsibilities:
  • Make inbound/outbound calls and SMS to book in-home appointments with patients.
  • Plan appointments by location, using Google
  • Maps to minimise travel time between visits.
  • Manage reschedules, cancellations, and no shows promptly and professionally.
  • Keep patient and appointment records accurate and up to date, documenting all actions clearly.
  • Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly.
  • Support the team by covering shifts or duties during absences.
  • Attend regular meetings with the team and the Reception Manager.
  • Collaborate with Pharmacist, Data Entry and Sales Team when necessary.
KPI: (formula-based)
  • Number of Inbound Calls
  • Number of Outbound Calls
  • Number of Booked Appointments
  • Number of Cancelled Appointments
Requirements
  • More than 2 years of experience in appointment setting.
  • Experience in high-volume scheduling/booking (healthcare reception, allied health, call centre, logistics scheduling, etc.).
  • Strong attention to detail and ability to follow processes consistently.
  • Confident, warm phone manner and clear written communication.
  • Comfortable working remotely, managing multiple tasks, and meeting performance targets.
Performance Expectations
  • KPI/targets-based role (volume + accuracy).
  • High responsiveness during shift and strong documentation standards.
Advantageous but not required:
  • Experience in working with an AU, US, or US company
Job Type: Direct EmploymentEmployment Type: Full-time - ContractorSchedule: Monday to Friday 8:45 AM - 5:45 PM Melbourne Time (5:45 AM - 2:45 PM PH Time)Location: Work from homeIndustry: Healthcare

Manila Recruitment