BPO - AI Solutions Architect

Paranaque City, Metro Manila
₱70,000 per month
Permanent
Full-time

14 days ago
Apply easily

Every superhero team needs its own Tony Stark, and Unity Communications is looking for an AI Solutions Architect to act as its own human J.A.R.V.I.S. Like Ironmans own AI, you're not in charge of building the suit (or in this case, the AI agents), but you make sure they integrate with all the parts, work perfectly, and set customers up for success.Youll help customers configure and optimize agentic tools that dont just work... They wow! You'll be the genius behind the curtain making sure everything integrates seamlessly, runs smoothly, and looks just as sleek as it performs.Ready to channel your inner J.A.R.V.I.S.? Apply today!How You Spend Your Eight Hours

Help customers deploy their AI-powered voice and chat agents across various platforms

Act as the POC for customers to ensure ongoing support and customer success

Collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees

Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals

Optimize AI agents with CRMs, ERPs, APIs, and other backend systems as needed

Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives

Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment

Maintain clear records of agent configurations, flows, and system integrations

What You Must Possess

Customer service experience

At least two years of experience in technical implementation, technical support, or software engineering

Hands-on experience with conversational AI platforms

Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure)

Solid understanding of NLP/NLU concepts and best practices

Excellent problem-solving and communication skills

Bachelor's degree in a technical field or equivalent experience

Understanding of analytics data visualization tools

Experience in agile environments or customer-facing technical roles (preferred but not required)

Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required)

Familiarity with CRM, contact center, or support automation systems (preferred but not required)

What You Shall Receive

HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

VL/SL credits upon regularization

Friendly and supportive work culture

13th-month pay and other Philippine-government-mandated benefits

Non-taxable allowances

Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

Full-time position

Monday to Friday, night shift

Hybrid work setup with on-site training

Why Join Our CompanyYou look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Unity Communications