Training Partner

• Develop and maintain a learning and development program for the Infrastructure & Operations roles made up of training modules for each aspect of the role including both technical and process.
• Design & facilitate blended learning which includes on-the-job training.
• Responsible for promoting customer service focus throughout all learning and development activities.
• Following any process changes, ensure evaluations and assessments are carried out in a timely manner.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Maintain accurate records of training activities, participant progress, and outcomes.
• Act as a resource for employees seeking guidance on training-related issues or career development.
• Provide ongoing coaching and support to employees to reinforce training concepts and ensure continuous improvement.
• Work with Australian and Philippines SMEs to be equipped with the knowledge to train staff in the Philippines.
• Escalate staff training concerns to team leads and/or regional managers.
• Develop and implement quality assurance, and operational methods and standards, and conduct regular quality assurance assessments.
• Generate regular reports on the effectiveness of training and engage managers to highlight knowledge/skill gaps.
• Conduct refresher training for knowledge gaps and new product or process roll-out.
• Create documentations and maintain currency & accuracy of content within the Learning & Knowledge Management Systems, ensuring all training modules have supporting documentation e.g. video / written.
• Responsible for researching and developing new methods and coaching techniques to ensure effectiveness of training.
• Undertake other reasonable duties and projects as defined by your line manager.

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