OTC Operations Manager

Cebu
Permanent
Full-time

2 months ago

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at and explore ourJOB PURPOSE/MISSION/SUMMARY:The Operations Manager is responsible for leading and optimizing the daily operations of assigned business units. This role ensures operational excellence, drives continuous improvement, and fosters a high-performance culture aligned with strategic objectives. The Operations Manager leverages data-driven decision-making, digital tools, and agile methodologies to enhance productivity, customer satisfaction, and cost efficiency.KEY ROLES & RESPONSIBILITIES:

Culture & Environment: Foster an inclusive, collaborative, and psychologically safe work environment that promotes innovation, well-being, and team engagement.
Governance & Compliance: Ensure adherence to organizational policies, regulatory requirements, and ethical standards.
Performance Enablement: Implement modern performance management practices including real-time feedback, coaching, and development planning.
Operational Excellence: Utilize practical problem-solving methodology, automation, and process improvement tools to streamline workflows and eliminate inefficiencies.
Strategic Leadership: Translate strategic goals into actionable plans. Lead transformation initiatives and change management efforts.
Stakeholder Engagement: Build strong relationships with internal and external stakeholders. Ensure transparent communication and alignment across teams.
Financial Stewardship: Monitor and manage budgets, forecast resource needs, and identify cost-saving opportunities.
Talent Development: Lead recruitment, onboarding, and upskilling initiatives. Champion employee growth through mentoring and career pathing.
Digital Fluency: Advocate for and implement digital solutions to enhance operational capabilities and customer experience.
Other Duties: Perform additional responsibilities as required to support business continuity and growth.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

Continuous Learning & Growth Mindset
Systems Thinking & Strategic Agility
Customer Centricity & Experience Design
People Leadership & Emotional Intelligence
Innovation & Change Leadership
Data Literacy & Analytical Thinking
Collaboration & Cross-functional Teaming
Project & Program Management
Digital Transformation & Automation Awareness
Risk Management & Decision-Making
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Behavior

Proactive and Empowered
Thinks ahead and anticipates actions
Self-motivated to enhance and simplify programs, processes, and experiences
Take actions based on observed needs without waiting for direction
Creative

Moves with speed and urgency to actively address the needs of the business
Innovates to do things differently, more simply and effectively
Pivots quickly to address unanticipated obstacles
Accountable

Accepts responsibility for decisions and actions
Acknowledges and learns from experience
Collaborative

Inclusive of others to reach the best solution
Shares information and success with others
Expands understanding by seeking other perspectives
Customer-focused

Moves decisively to solve customer and business challenges
Acts with passion and conviction in interactions with customers, partners, and colleagues

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

Bachelor's degree in any Business-related course, Operations Management, or related field
Minimum 2 years of leadership experience in a shared services or IT-enabled environment
Certifications in Lean Six Sigma, Agile, or Project Management are a plus

#LI-JA1#LI-ONSITEShare this job:Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/connection and explore our commitment to connection and belonging! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxTARecruiting@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.© 2026 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

Xerox

Apply Now