ServiceNow Sr. Technical Consultant

Milestone Technologies

Manila City, Metro Manila
Permanent
Full-time

1 month ago

Covestic is currently seeking a Senior ServiceNow Technical Consultant to join our team full-time. To enhance our ServiceNow delivery capability, Covestic is looking for high caliber, multi-dimensional ServiceNow delivery experts with proven skills in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. Successful candidates will have a blend of expertise in service management/asset management process design and ServiceNow configuration and development. As a member of a Covestic project team, the Sr. Technical Consultant will be working with our clients to assess current state processes and tools, define ServiceNow solution requirements and tailor ServiceNow in alignment with these requirements.While this team member will specialize in asset management, we value platform versatility so expertise in core areas of the platform like ITSM, ITOM and CSM will allow the successful candidate to operate across multiple disciplines.This position is remote

Partner with Covestic Solutions Architect to assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow in alignment with these requirements.
Work with clients to assess current state processes and tools, define ServiceNow solution requirements, design solutions and implementation plans.
Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented.
As a senior technical member of the team, deliver hands-on configuration, development, and integration services.
Produce process guides, training guides and other core project deliverables, as required.
Lead and support practice build efforts to include development of practice intellectual property (IP).

Required Skills:

10+ Years within the ITSM industry that included asset management
5+ years’ experience with the ServiceNow Platform
5+ years professional services / consulting experience
ITIL v4 Foundations or commitment to attaining this certification within the first 8 weeks of employment
ITAM Certifications: HAM and SAM Pro – SAM Pro or commitment to attaining these certifications within the first 8 weeks of employment
Experience interpreting software licensing terms and conditions
IT asset management and discovery tools experience
Experience in deploying ITAM, HAM and SAM Pro
Experience in reconciling software license positions
Integration experience including but not limited to SCCM or other software discovery tools
Experience participating in at least two full lifecycle ServiceNow implementations
Excellent understanding of implementation methodologies/SDLC (ex. Agile Scrum, Waterfall)
ServiceNow Certifications for System Administrator and Certified Implementation Specialist (or commitment to attain these certifications within 90 days of hire date)
Advanced level understanding of ServiceNow application UI and workflow configuration, report development, integration components (e.g. LDAP, SSO, etc.)
2+ years’ experience soliciting and documenting requirements and evolving these requirements into successful solutions
Excellent interpersonal skills
Experience and comfort in public speaking situations
Ability to travel up to 20% - Post Covid (Please note: our achieved target for travel is <20% post COVID)

Preferred Skills:

ServiceNow / Web Development experience
ITIL Certification(s)

Milestone Technologies

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