EMEA Sales Support Representative

Lexmark

Cebu
Permanent
Full-time

13 days ago

Responsibilities :The Sales Support Representative will be responsible for supporting sales efforts of Lexmark’s field or face to face representatives. This role will be a key contributor in enabling Account Managers to achieve significant sales goals through timely support in handling pricing questions, educating the resellers on programs and promotions, providing product recommendations and general problem solving. The role is within Lexmark’s Sales organization which is tasked with supporting sales efforts in both Channel and Enterprise customers.Proactive Responsibilities:

Track and update account managers of their performance against monthly/quarterly programs

Engage with appropriate teams and use relevant tools necessary to support customers

Communicate with sales teams on areas of concerns from a partner or end-user

Track and report inventory levels, orders, consumption to account managers

Other general reseller’s specific tasks

Understand Lexmark order, pricing and supply chain processes so as to provide insight and

information to customers when neededAdministrative Roles and Responsibilities

Manage the assigned mailbox/es

Provide product recommendations based on customer requirements

Create, edit, monitor approval and communicate special bids (Traditional, MPS, Quick bid, Demo,

Bid Desk) to relevant parties

Establish oneself as a valued resource that Lexmark partners can contact to receive information

on Lexmark products, programs, pricing and value proposition

Create and edit flyers, presentations and other marketing materials of Territory Sales Managers

(TSMs) for their meetings, trainings and other face to face activities

Compile product blurb for the partner’s site/portal

Entitle MPS Elite devices

Manage and monitor cases in Dynamics from creation to closure

Facilitate the resolution of technical support issues

Process rebates claims (MDF, Special Bid, SLED)

Respond forecasting inquiries of account managers

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