Care Service Coordinator

• Rostering and scheduling of staff to ensure all shifts have been allocated to the required standard
• Review and maintain accurate clinical documents, ensuring compliance with regulations.
• Develop and maintain relationships with clients and promote a strong customer focused culture
• Work together with the customer, family/carers and relevant Case Managers to ensure the client goals are achieved
• Answering, screening and directing telephone enquiries
• Responding to emails, queries or requests where possible, alternatively referring stakeholders or customers to the appropriate source
• Maintain files and documentation
• Organize maintenance, clinical products and services for clients as requested
• Available to be on-call outside of normal working hours on a rotating roster to attend to emergency shift cancellations and find replacement staff as required.
• General office administration duties
• Ad-hoc tasks as required

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