Product Technical Support Analyst II

Manila City, Metro Manila
Permanent
Full-time

9 days ago

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Business AdministrationWhat you will be doing

Provides 24 x 7 on-call support for all assigned production-related systems.

Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.

May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

Assists in documenting current policies and procedures.

Represents team on cross-functional teams for production, support and development activities.

Performs specialty production processing.

Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.

Performs monthly and quarterly SOX testing.

Interacts with internal departments to deliver solutions.

Interprets and presents data and conclusions to management as needed.

Improve methodologies used in the job.

Other related duties assigned as needed.

What you bring:Prior US banking or finance related experience; personal banking or mobile banking experience preferred.Experience in Teller Deposits and Lending roles and applicationsCustomer service oriented; advocates on behalf of our clientsStrong analytical skillsOrganizational and time management skills required (ability to juggle multiple priorities at a time)Self-starter with proven ability to work independentlyGood oral and written communication skillsStrong problem-solving skillsPrevious experience using SNOW (ServiceNow) is desirableWhat we offer you:At FIS, you can learn, grow and make an impact in your career. Our benefits include:

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development resources

Opportunities to volunteer and support charities

Competitive salary and benefits

#LI-CV1Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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