Account Officer

E&L Faster Food Imports, Inc.

  • Antipolo City, Rizal
  • Permanent
  • Full-time
  • 1 month ago
The Account Officer is responsible for building and maintaining long-term, trusting relationships with customers while meeting a designated portfolio of accounts. The Account Officer will focus on understanding client requirements, resolving issues, and optimizing the overall client experience to drive long-term partnerships and business growth.Duties and Responsibilities1. Account Acquisition and Management
  • Initiate strategies to retain and grow existing clients.
  • Oversee client accounts, ensuring all services are delivered as agreed.
  • Negotiate contracts or pricing terms and collaborates with internal teams to deliver client expectations.
  • Identify and target potential clients
2. Client Communication
  • Act as the main contact for clients.
  • Address client's needs, inquiries, and concerns in a timely and professional manner.
3. Relationship Building
  • Establish trust by providing personalized support that addresses client’s specific needs
  • Engage clients in regular meetings and events to maintain connections.
  • Identify opportunities for collaboration or partnerships.
4. Problem Resolution
  • Proactively address any issues that arise the course of client relationship.
  • Assist in troubleshooting technical issues, resolving billing discrepancies or managing customer complaints.
  • Collaborate with internal teams to develop effective solutions, maintain client satisfaction, and foster long-term relationships
5. Sales Forecasting and Reporting
  • Support the management in forecasting future sales opportunities by reviewing sales data, market trends and client feedback.
  • Assist in developing strategies to meet revenue targets.
  • Prepare regular reports and presentations for management to highlight key metrics, achievements, and areas for improvement.
6. Other Duties and Responsibilities
  • Perform other duties and responsibilities that maybe assigned as needed.
  • Comply with the Company’s Quality Management System.
Qualifications
  • Graduate of any course
  • Proven work experience as an Account Specialist, Key Account Specialist, Junior Account Manager or relevant role in Logistics, Supply Chain and Storage industry
  • Experience delivering client-focused solutions to customer needs
  • Demonstrable ability to communicate, present and work with key stakeholders at all levels of an organization, including executive level
  • Has good analytical and problem-solving skills
  • Can communicate effectively across all levels in the organization
  • Willing to work in hybrid setup

E&L Faster Food Imports, Inc.