Senior Group Manager - Operations - REF92572Q_2026218692 - Travel

WNS Global Services View all jobs

Quezon City, Metro Manila
Permanent
Full-time

1 day ago
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Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits, Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Job DescriptionKey Responsibilities/Accountabilities:

Oversee daily team operations, metrics, and collaborate with support teams to meet client SLAs.

Lead client interactions on specific transactions and manage internal customer relationships.

Plan resources to meet client requirements.

Manage and develop team talent.

Lead and participate in initiatives to improve business delivery and cost metrics.

Development & implementation of strategies to ensure customer satisfaction & retention

Monitor project progress, identify and mitigate risks, and adjust strategies as needed

Plan & strategize Transformation Initiatives to meet customer expectations.

Develop strategies for business growth.

Understand the program's P&L.

Prepare and deliver client presentations, including WBR, MBR, and QBR.

Knowledge/Qualifications/ Competency:

Proficient on minimum 2 GDSs (Global Distribution System) out of these 5 (Sabre/ Apollo/ Worldspan/ Galileo/ Amadeus)

Good understanding about IATA Rules and regulation, Like; Fare component, Manual fare calculation, Pricing unit, Global Indicator, Indirect Travel Limitation and other Travel Terminologies.

Knowledgeable about ARC and BSP and their reporting procedures.

Microsoft Office skills high

Proficient in speaking in English

Knowledgeable in Quality tools

Preferably six sigma trained and certified• IATA/ UFTAA Level -2 certified. (Preferred)Special Role Requirement:

Willing to travel across sites & locations

Willing to be flexible in addition to the WNS mandated working hours

Accuracy & integrity in data handling

Ability to work with people and teams of diversified / different priorities

Ability to present/ address in public

QualificationsWork Experience:

The candidate should have a minimum work experience of 10+ years with at least 3 – 5 yrs in corporate travel domain.

Candidate should have minimum 5 Years of experience of handling large operation.

Should have hands-on experience of Issuing phase IV ticket and RTW tickets on 2 different GDS

Candidate should have experience to process Refund/ ADM/ACM through BSP and ARC.

WNS Global Services