ANALYST, BUSINESS

• Act as a liaison between stakeholders and the delivery team.
• Elicit, analyze, document, communicate, and validate requirements.
• Focus on business processes, policies, information systems, and integration.
• Translate stakeholder needs into understandable business requirements.
• Validate that business requirements are met in the final solution.
• Align objectives with:

• Mission Statement
• Mission Leader role definition
• STRIDES values

• Collaborate with business teams and leverage technology.
• Assist process owners in improving current processes.
• Conduct meetings, collect data, and analyze information.
• Standardize terminology across departments and geographies.

• Lead process redesign workshops.
• Provide training in process mapping and business process reengineering.
• Document and analyze processes.
• Assist in policy and procedure documentation.
• Present improved processes to stakeholders.

• Recommend best practices for application usage and integration.
• Assess and enhance business processes or system workflows.
• Support Quality Assurance in test planning and execution.
• Perform other assigned tasks.

• Education: Bachelor’s Degree
• Industry Experience: BPO industry experience with deep understanding of KPIs
• Certifications: CI Six Sigma Green Belt – Required
• IT Knowledge: Basic functional understanding of ERP, CRM, and BI systems

• Project Management: Ability to manage projects using tools for scheduling, budgeting, and reporting.
• Management Communication: Ensure effective information flow across teams.
• Business/Financial Analysis: Understand financial health using key ratios and analysis tools.
• Critical Thinking: Identify and assess risks, opportunities, and core issues.
• Business Software Applications:

• Basic: MS Word, PowerPoint, Excel, Outlook
• Advanced: Excel Macros, Visual Basic, Pivot Tables, VLOOKUP, Graphs
• Others: Linux, PHP, .NET, SQL, GUI

Qualfon