Process Automation Specialist, Remote (PH)

Philippines
Permanent
Full-time

3 days ago
Apply easily

About UsRocketAMS is an Australian e-commerce agency managing marketplace operations for established brands. We handle catalogue strategy, advertising, reporting, and channel expansion across Amazon and other Australian platforms. We're scaling fast and need someone to build the operational systems that make it possible.The RoleYour job is to look at what the team does manually, and automate thingsYou'll map out our workflows, identify the repetitive parts, and build systems that handle them — using AI tools, workflow automation, and smart spreadsheet models. The key constraint: everything you build needs to be maintainable by non-technical team members. If something breaks, an account manager should be able to fix it, not just you.That means we favour no-code/low-code tools over pure code. Zapier and n8n over Python scripts. Claude and ChatGPT interfaces over custom API builds. Google Sheets over databases. When code is genuinely needed, it should be simple, documented, and the last resort.What You'll Do

Audit existing team workflows and identify what can be automated, systematised, or eliminated
Build automations using Zapier, n8n, or similar workflow tools — connecting our platforms, triggering actions, moving data between systems without manual intervention
Use AI tools (Claude, ChatGPT) extensively — both through the frontend interfaces and via API integrations where needed — to automate content generation, data processing, analysis, and reporting tasks
Build configurable Excel/Sheets models — scoring engines, decision frameworks, dashboards, templates — where every input is a variable and nothing is hardcoded
Take raw data from client systems (ERPs, ad platforms, e-commerce channels) and clean, structure, and transform it into something the team can act on
Design standardised reporting templates and automated pipelines across all clients
Write clear SOPs and documentation so anyone on the team can use, update, and troubleshoot your tools without technical knowledge
Continuously look for new AI tools, automations, and workflow improvements — this space moves fast and we want to stay ahead

RequirementsWhat You Need

Hands-on experience with workflow automation tools — Zapier, n8n, Make, or similar
Heavy user of AI tools (Claude, ChatGPT) — both frontend and API. You use these daily and understand how to build prompts, workflows, and integrations around them
Advanced Excel / Google Sheets — INDEX/MATCH, nested IFs, dynamic ranges, conditional formatting. You've built complex multi-tab models that don't break when inputs change
Systems thinking — you see how inputs connect to outputs and build things that are configurable, not static
Bias toward simple, maintainable solutions — you'd rather build something a non-technical person can update than something clever that only you understand
Ability to clean messy, unstructured data and make it usable
Strong attention to detail
Fluent written English — you'll write SOPs, process docs, and methodology notes

Benefits

Paid Time Off

Work From Home
Training & Development
Private Health Insurance After 12 Months
Day Shift - 7am to 4pm PH Time

Rocket AMS