SEO Customer Support

eFlexervices

Baguio, Benguet
Permanent
Full-time

2 months ago

Who we are:eFlexervices is a BPO company with a legacy spanning 22 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.What we are looking for:Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring SEO Customer Support we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.As an SEO Customer Support Specialist, you will play a crucial role in ensuring the satisfaction and success of our clients. You will be the first line of assistance for our customers, addressing their inquiries, resolving issues, and providing exceptional support for all their SEO-related needs. This position requires a combination of technical acumen, strong communication skills, and a commitment to delivering top-notch customer service.Candidates without SEO knowledge or experience need not apply.What youll be doing:

Customer Engagement
Interact with customers via various channels (phone, email, text) to provide prompt and effective assistance.
Build and maintain positive relationships with customers, ensuring their needs are met and exceeded.
Go above and beyond, looking for ways to further add value to customers in every interaction.
Technical Troubleshooting
Diagnose and resolve customer issues related to our products or services.
Collaborate with internal teams to escalate and resolve complex technical problems.
Product Knowledge
Stay informed about our products and services to provide accurate and up-to-date information to customers.
Provide our clients with sufficient support regarding our SEO services.
Feedback Collection
Gather customer feedback and insights to help improve our products and services.
Provide valuable input to the product development team based on customer interactions.
Documentation
Document and track customer interactions and resolutions - sharing those with the relevant CSM.

Benefits and Perks:At eFlex, we're not just a workplace we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!

Bossjob

Apply Now