French Bilingual Analyst

• Deliver excellent customer experience in Human Resource Services query resolution aligned to People Services service centers’ culture and aspirations
• Focus on Employee Benefits processes with high attention to detail and 100% accuracy in all deliverables
• Acts as a reliable, responsive point of contact for employees and stakeholders, while maintaining effective communications and follow-through
• Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base
• Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool
• Responsible for monitoring tasks before due date to avoid delays in the process
• Adheres to established regulations, processes, procedures, plans and systems
• Prepares daily required reports to monitor priorities for the day
• Maintain and update process documents/ desktop procedures
• Ensures high-quality standards for all activities, initiatives, and tasks
• Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management
• Maintains confidentiality of department and employee information according to established practice
• Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions
• Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base
• Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool
• Responsible for monitoring tasks before due date to avoid delays in the process
• Adheres to established regulations, processes, procedures, plans and systems
• Prepares daily required reports to monitor priorities for the day
• Maintain and update process documents/ desktop procedures
• Ensures high-quality standards for all activities, initiatives, and tasks
• Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management
• Maintains confidentiality of department and employee information according to established practice
• Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions

• English and French languages fluency

• Experience with customer support: customer interactions, addressing escalations

• Experience working in HR or Recruitment is a plus

• Good communication skills

• Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment

• The role requires attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

• Willingness working in fast-moving, dynamic working environment

• Ability to organize and prioritize workload

• Can manage stressful situations without affecting work and relationship with Lead/ Colleagues

• Amenable working on night shift

• Bachelor’s Degree

• Performs Adhoc tasks as necessary

• Willingness to be cross trained to different departments

• Good quantitative and analytical skills

• Creative problem-solving skills

• Strong collaboration and teamwork skills

• Duties, responsibilities and activities may change at any time with or without notice

General Motors