Opportunity Builds strong relationships with customers to gain an understanding of their business, deliver excellent customer service and maximise sales opportunities.Typically handles a large number of customers or larger, more complex customers. Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard. The customer often has a certain complexity. We Offer Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded. On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities. On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically. Key Responsibilities Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams. Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions across customer opportunities. Ensures all products and services are sold to the customer to maximise profitability. Builds strong relationships with all stakeholders including offshore GSC teams. Is fully responsible for customer satisfaction and has experience with customer interaction. Has a full understanding of customers' business drivers, needs and requirements. Manages the sales pipeline, segmentation and accurate forecasting. Handles incoming customer services queries, issues and exception management. Who are we looking for At least 2 years solid Customer Service experience in Shipping or Logistics, BPO or other industry. C an handle escalations and high level customer concerns. Bachelor's Degree graduate. Excellent Communication Skills. MS Office Proficient, Intermediate on Excel for reporting. Can manage sales, offer business opportunity and services to customers. Able to lead a project - 3 to 6 months or an agile project. A Team player. Amenable to work in the morning shift. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
