Call Center Team Lead - Retail (Cebu City)
- Cebu City, Cebu
- Permanent
- Full-time
Account Type: RetailStart Date: August 15Support Type: Voice SupportWork Arrangement: Fully Onsite in CebuShift Schedule & Rest Days: 24/7 coverageEducational Requirement: Undergraduate or college graduateWork Experience:
- Minimum of 2+ years of experience as a Team Lead in any line of business, preferably in the retail sector
- Team Management: Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively.
- Communication: Promoting clear and transparent communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
- Task Delegation & Coordination: Assigning tasks based on individual strengths and current workloads, coordinating activities, and setting deadlines.
- Coaching & Development: Offering guidance, constructive feedback, and training to help team members enhance their skills and reach their full potential.
- Conflict Resolution: Addressing and resolving conflicts within the team to foster a positive, collaborative, and productive work environment.