BPO Process Excellence Manager (Cebu City) | Onsite
TASQ Staffing Solutions View all jobs
- Cebu City, Cebu
- Permanent
- Full-time
- Lead consulting assignments and deliver business value to the customers through quality initiatives.
- Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.
- Drive benchmarking and best practices deployment across accounts.
- Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of the process.
- Leading and ensuring governance for quality/process excellence initiatives for large engagements.
- Drive a culture of process improvement using tools like Six Sigma, Lean, and Kaizen.
- Ensure all process metrics are met.
- With at least 8 years of experience in end-to-end Quality/Process Excellence
- With at least a Six Sigma Green Belt Certification
- Excellent head with a demonstrated history of working in the outsourcing/offshoring industry.
- Experience in managing quality/process excellence initiatives for large engagements.
- Must have led/driven Six Sigma and lean projects.
- Hands-on experience in driving large transformational programs involving process reengineering, analytics, automation, etc.
- Must have worked in cross-functional teams and demonstrated the ability to drive change in the process.
- Excellent oral and written communication skills and should be able to manage internal stakeholders as well as customers.
- Finished at least 2 years in college without back subjects.
- Amenable to all of the working conditions