Company Description Smartsourcing is a global outsourcing company committed to people-first solutions across various industries. With a strong international presence, Smartsourcing partners with clients to deliver measurable value and create meaningful careers. Operating in Central Visayas, Philippines, Smartsourcing focuses on driving growth through dedicated teams, organizational culture, and purpose-driven talent. Role Description This is a full-time on-site role as a Customer Service Associate at Smartsourcing. The Customer Service Associate will be responsible for handling customer inquiries, resolving issues efficiently, and providing exceptional service to clients. Additionally, the role involves ensuring customer satisfaction, maintaining accurate records, and contributing to a positive team environment. Qualifications Excellent communication and interpersonal skills Problem-solving and conflict resolution abilities Customer service orientation and a strong focus on customer satisfaction Ability to work effectively in a team environment Proficiency in using CRM software and other customer service tools Prior experience in customer service roles is a plus High school diploma or equivalent; additional education is a bonus Show more Show less