Engineer, Application Development and Maintenance - Senior Technical Business Analyst (LRCGQ)

• Investigate and troubleshoot defects, perform root‑cause analysis, and accurately route issues to the appropriate shared services teams (e.g., Kafka, BigQuery, Apigee, Looker, SSO connectors).
• Serve as a primary liaison across IT teams, mediating discussions, clarifying roles, and coordinating resolution efforts for cross-functional technical issues.
• Maintain proactive communication with SaaS vendors, monitor announced updates or breaking changes, and identify necessary downstream modifications to internal systems.
• Design, implement, and support application integrations, ensuring data integrity, reliability, and alignment with enterprise architecture.
• Develop, refine, and maintain resiliency strategies, including monitoring configurations, alerting workflows, backup processes, and failover plans.
• Coordinate SaaS contract renewals, confirming business intent, completing renewal requirements, and facilitating communication with sourcing/procurement through execution.
• Support Single Sign-On (SSO) implementation and maintenance, collaborating with identity management teams to ensure secure and seamless authentication experiences.
• Document solution architecture, data flows, integration points, and configuration updates, contributing to long-term knowledge retention and audit-readiness.
• Partner with business stakeholders to understand requirements, address pain points, and translate functional needs into actionable technical solutions.
• Monitor system performance and usage trends, identifying opportunities to improve reliability, efficiency, or user experience.
• Drive continuous improvement by recommending process changes, automation opportunities, and best practices in solution support and lifecycle management.
• Participate in meetings, demos, and presentations, effectively communicating technical concepts to both technical teams and business leadership.

• Diagnose and triage defects across a complex technical ecosystem, including Kafka, BigQuery, Apigee, Looker, SSO connectors, and related shared services teams.
• Coordinate with cross‑functional IT teams and shared services, ensuring timely resolution of incidents and alignment on technical dependencies.
• Monitor vendor communications for changes, deprecations, patches, or upcoming enhancements; assess downstream impacts and drive required updates within the solution.
• Develop and implement resiliency, failover, and recovery plans to strengthen system performance and reliability.
• Submit, monitor, and manage ServiceNow tickets, ensuring clear documentation, appropriate prioritization, timely follow-up, and closure of incidents, problems, and change requests.
• Support Single Sign-On (SSO) integrations and enhancements, collaborating with identity and access management teams as needed.
• Maintain strong relationships with SaaS vendors, ensuring clear communication around issues, escalations, and solution roadmaps.
• Manage and document configuration updates, workflows, and integration points, ensuring traceability and alignment with technical and compliance standards.
• Support integration design and ongoing enhancements for SaaS applications interacting with the environmental compliance ecosystem.
• Act as a liaison between business stakeholders and technical teams, translating functional needs into scalable technical solutions.
• Continuously improve solution stability and user experience, leveraging insights from defect trends and business feedback.
• Contribute to process improvements, knowledge articles, and best operational practices across the support space.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience.
• 5+ years of experience as an IT Business Analyst in a corporate environment
• Strong IT background with the ability to quickly understand the relationships among systems, data flows, and integration points.
• Experience mediating across different IT teams, leveraging knowledge of organizational roles, problem ownership, and escalation pathways.
• Demonstrated ability to design, implement, and support integrations for SaaS solutions across multiple enterprise applications.
• Strong analytical, troubleshooting, and critical thinking skills; able to isolate defects to the correct technical team or integration layer.
• Excellent verbal and written communication skills, including the ability to present complex technical concepts in clear, concise language for leadership and non‑technical stakeholders.
• Proficiency with Microsoft Office tools (Excel, Word, PowerPoint) and diagramming tools such as Lucidchart, Visio, or similar.
• Ability to work independently with minimal guidance while proactively driving tasks to completion.
• Self‑motivated with a commitment to continuous learning, staying current with new tools, technologies, and best practices in integration and cloud solutions.

• Experience working with (not required to be an expert in):

• Kafka (event streaming)
• Google BigQuery (data warehousing)
• Apigee (API management)
• Looker (data visualization)
• Single Sign-On / OAuth / SAML
• Familiarity with supporting SaaS products in a pharmaceutical or regulated industry.
• Understanding of environmental compliance processes or data flows (nice-to-have).
• Experience with vendor management and/or evaluating vendor-driven changes for system impact.
• Knowledge of resiliency design, including monitoring, alerting, and incident recovery strategies.
• Experience in IT solution ownership, systems analysis, or application support roles.

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
• May contribute to the development of policies and procedures.
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives.
• Practice Agile and DevSecOps methods in a geographically dispersed team.
• Completes work independently; receives general guidance on new projects.
• Organizational skills that enable one to work on several tasks simultaneously, providing management with appropriate insight into the workload and priorities.
• Work reviewed for purpose of meeting objectives.

Cardinal Health