Full-Time Account Manager Opportunity at Tely.ai

Philippines
Permanent
Full-time

13 mins ago

JOB OVERVIEWWe are Tely.ai, a startup building an autonomous AI agent that drives organic traffic from AI search for businesses. Our mission is to help companies grow through smart, automated inbound marketing. As we scale, we're looking for a proactive and empathetic Account Manager to join our team and become the main point of contact for our clients.As an Account Manager at Tely.ai, you will be responsible for building strong relationships with our clients, ensuring they succeed with our product, and helping them get the most out of our platform. You'll communicate with clients directly via chat and email, answer their questions, track their account progress, and share feedback with our product team.What You'll Do

Communicate with clients via chat and email
Answer support questions and help clients succeed with their quarterly goals
Track client accounts and flag important signals to the product team
Proactively share product updates and introduce new features
Schedule calls with clients when requested
Collaborate with internal teams to ensure a smooth client experience

Requirements

Strong written and spoken English
Experience in customer success, account management, or support roles
Ability to communicate clearly, with empathy and professionalism
Comfortable working remotely and managing communication across time zones
Organized, detail-oriented, and proactive in following up with clients

Nice to Have

Background in SaaS, startups, or digital marketing
Experience with helpdesk tools (e.g., Intercom, Zendesk, Freshdesk)
Familiarity with US clients and business culture

Working Hours
Most of our clients are based in the US (across both East and West Coasts). We're looking for someone who can cover part of the US business day and overlap with our Pacific Time zone team.What We Offer

Full-time, long-term remote position
Opportunity to grow with a fast-moving startup
Exposure to cutting-edge AI technology and marketing workflows
A collaborative and supportive team culture

SKILL REQUIREMENT

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