Team Lead - Quality
Manulife
- Quezon City, Metro Manila
- Permanent
- Full-time
- Archer Case Review – Covers review and assessment of all archer cases, ensuring all active CAPs for archer cases were completed and closed on time.
- Provide key decision support to the key business stakeholders through availability of relevant quality data, providing weekly and monthly detailed analysis and recommending appropriate action plan on trending quality issues.
- Responsible for ensuring that all monthly quality activities are executed and completed such as quality meeting to all the teams being supported, quality coaching for low performing staff, quality reports and quality calibrations. .
- Responsible for integrity and accuracy of quality results and reports
- Strengthen quality controls and improve risk management
- Manage the operations of the MI Quality Controllers Team – ensures efficient, effective processes with built-in internal controls in place
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- Bachelor's Degree Graduate from any Business course: Finance, Management or Accounting
- 3-5 years of progressive responsibility within Manulife Investments (e.g. Processor, Quality Analyst or Trainer)
- 2+ years of people management and with strong leadership experience
- Experience working with senior management teams (stakeholder management requiring persuasion / influencing skills
- Strong technical quality and management reporting, analysis, forecasting and management skills with a solid understanding of the business environment
- Excel skills
- Advanced Knowledge of Manulife Investments products and mainframes (Ifast Base/Desktop, AW)
- Strong oral/written communication skills required to interact with senior officers and representatives from other Divisions and functional departments
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture