Associate IT Project Coordinator - Job Description Job Title: IT Project Coordinator Location: Must be willing to work in a 100% onsite set up in Alabang Experience Required: 3-5 years in IT Project Management, preferably in a BPO environment Employment Type: Full-time Job Summary: We are seeking a detail-oriented and proactive IT Project Coordinator to support and manage IT infrastructure and transition projects across our BPO operations. The ideal candidate will have hands-on experience coordinating IT projects, managing stakeholder expectations, and ensuring timely delivery in a fast-paced, client-facing environment. Key Responsibilities: Coordinate and manage end-to-end IT infrastructure and client transition projects. Collaborate with internal teams (IT Ops, ISG, Risk, Business) and external clients to define project scope, deliverables, and timelines. Develop and maintain project documentation, including project plans, dashboards, risk logs, and handover reports. Track project milestones, manage dependencies, and escalate issues to ensure timely resolution. Support site IT managers in executing internal IT initiatives such as server/network refreshes, telephony upgrades, and cloud transformation. Ensure compliance with Information Security policies and adhere to Risk guidelines throughout the project lifecycle. Facilitate regular project meetings, provide status updates, and maintain effective stakeholder communication. Assist in resource planning and coordination for ongoing and upcoming IT transitions. Demonstrate a strong ability to learn independently through self-study, online research, or training, with minimal need for formal instruction. Possess strong presentation and communication skills. Capable of formulating SMART (Specific, Measurable, Attainable, Results-oriented, Time-bound) objectives, documenting them clearly, and communicating them effectively to relevant stakeholders. Ensure that both pre- and post-implementation project reviews are conducted to maintain high service quality. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 3-5 years of experience in IT project coordination or project management, preferably in a BPO or shared services environment. Strong understanding of IT infrastructure components (networks, servers, security, etc.). Proficiency in MS Office, MS Project, Visio, and internet-based tools. Familiarity with project management tools such as MS Project, JIRA, Trello, Visio, PowerPoint, etc. Excellent communication, documentation, and stakeholder management skills. Ability to manage multiple projects simultaneously and perform well under pressure. PMP or ITIL certification is a plus. Preferred Attributes: Experience working with cross-functional and geographically distributed teams. Exposure to client-facing roles and managing client expectations. Strong analytical and problem-solving skills. Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annualy "We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education." #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines Show more Show less