Job Description Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management. Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs. Create, review, and validate Hub reports. Assist the Customer Support team with call-outs to resolve customer escalations. Implement process improvement initiatives and projects to enhance hub productivity. Handle payment transactions and associated payment processes. Coordinate with agency coordinators to oversee agency teams. Requirements Perform other tasks as required to support hub operations Bachelor's Degree Holder At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage. Has held a leadership role preferably in a warehouse or hub environment Experience in payments processing or similar function Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint) Willing to be assigned anywhere in the designated Cluster Able to do shift work depending on agreed team schedules Must have a continuous learning mindset; able to do administrative and other tasks in hub operations