Responsibilities:Data validation via fax and phoneProvide documentation for data and processes performed convey/communicate information by statement or suggestionDirectly impacts the business through responsibility for quality of services provided by self or others.Responsible for research, resolution and responding to questions and problems via email, and callbacks in accordance with service level requirements, while providing excellent customer experience.Adherence to corporate policy regarding authentication, data security and record retentionNavigate multiple systems and internal tools for research and documentationResearch any client issues and escalate to Supervisor if a larger issue is identifiedInstill confidence in customers through problem solving skills and strong customer service deliveryKeep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken for reporting purposesQualifications:Bachelor’s Degree required10-key proficiency.Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiriesUtilize PC Daily; Microsoft Office Suite and Adobe AcrobatExcellent English written and verbal communication skillsAttention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experienceWork environment is such that deadlines may fluctuate in accordance with task urgency or constraintsMust be extremely adaptable and be able to stay focusedMust be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgencyLexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.Please read our .
