Spanish-Speaking Customer Service Representative

Treantly View all jobs

  • Philippines
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
Role OverviewAs a Spanish-Speaking Customer Service Representative, you will be responsible for handling inbound and outbound customer communication, assisting with inquiries, resolving issues, and ensuring a smooth customer experience. You’ll work closely with internal teams while maintaining clear and professional communication in both Spanish and English.Job Responsibilities
  • Handle inbound and outbound calls, emails, and messages in Spanish and English
  • Assist customers with inquiries, concerns, and issue resolution in a timely manner
  • Provide accurate information about products, services, or processes
  • Document interactions and update customer records in CRM systems
  • Follow up with customers to ensure issues are fully resolved
  • Escalate complex concerns when necessary
  • Maintain a high level of professionalism and empathy in all interactions
  • Meet performance metrics such as response time, resolution rate, and customer satisfaction
RequirementsQualifications
  • Fluent in Spanish and English (written and verbal)
  • 2+ years of customer service experience (BPO or remote experience preferred)
  • Strong communication and active listening skills
  • Comfortable handling phone, email, and chat support
  • Experience with CRM tools (e.g., HubSpot, Zendesk, Salesforce) is a plus
  • Highly organized and detail-oriented
  • Able to work independently with minimal supervision
  • Reliable internet connection and a quiet work environment
BenefitsBenefits
  • Collaborative and supportive work environment.
  • Opportunity to grow with a company.
  • Stable, long-term remote work opportunity.
  • Health Insurance (Maxicare HMO) after 3 months probationary period.

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