Senior Research Associate, SRA

• Perform tasks and responsibilities required with thoroughness to produce high-quality, high-accuracy market research deliverables.
• Load, test, and proofread all research surveys and content on staging before posting live to production.
• Assure data accuracy and relevance to objectives at every step in the project process to ensure the data is both internally consistent and demonstrates face validity.
• Design and program research instruments (utilizing multiple methodologies, both qualitative and quantitative within the community) to answer research and business questions.
• Learn and become an expert user of the Research Engine platform to execute research projects efficiently and effectively.

• Efficiently manage time to coordinate and execute project components for multiple projects.
• Prioritize tasks, communicate effectively, and remain flexible to meet client needs.
• Ensure all project components are executed within scope contract and/or project proposal, and all timelines for met.
• Collaborate with cross-functional teams (community management, programming and data processing teams, Customer Experience) to deliver all project components in a high quality, timely manner to ensure client needs are met.
• Assist with daily moderation of research activities in the communities and extract insights. Oversee data collection and ensure quotas are met and data quality is achieved.

• Support report development and help analyze data that addresses business objectives in a clear and concise, visually appealing format.

• Quality and Accuracy: Maintain a data accuracy rate of 95% or higher across all research projects
• Project Efficiency: Complete 90% of projects within the agreed timelines and budget
• Internal Customer Experience Satisfaction (Receive a rating of 4 or higher on a 5-point scale for 90% or more of your projects)

• Research Excellence and Customer Experience
• Audience Experience Management
• Programming and data processing partners

• Bachelor’s degree in a related field
• At least 1 year of prior market research experience, preferably with a research vendor company
• Knowledge of research techniques through coursework, internships, or work experience is highly desired
• Familiarity with market research tools and statistical software (such as SPSS, SAS, Qualtrics, and/or Alchemer)
• Proficiency in Excel, PowerPoint, and Outlook is required
• Strong attention to detail and ability to prioritize task and contribute to multiple projects simultaneously
• Ability to work effectively in a fast-paced and dynamic environment.
• Self-motivated, flexible, and organized
• Capable of working independently and within teams
• Excellent interpersonal, problem-solving and project management skills
• Excellent verbal and written communication skills

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

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