Customer Support Specialist

• Manage customer inquiries via tickets and live chat, providing accurate and timely assistance.
• Troubleshoot product or service-related issues and ensure resolutions meet quality standards.
• Update and maintain the Knowledge Center to help customers find information easily.
• Collaborate with internal teams to share customer insights and suggest process improvements.
• Identify recurring issues and contribute ideas to improve efficiency and user experience.
• Lead the onboarding and implementation journey, ensuring a smooth experience for all!

• Excellent written and spoken English communication skills.
• Proficiency in using CRM systems, chat platforms, and ticketing tools is a plus.
• Ability to write clear and concise documentation, FAQs, or help articles.
• Strong attention to detail and analytical problem-solving abilities.
• Familiarity with Excel – Basic to intermediate knowledge of Excel for data analysis, reporting, or project tracking.
• Project Management Tools – Experience or familiarity with tools like Trello, Asana, or similar software to manage tasks and projects.

• Empathetic and patient communicator.
• Proactive, resourceful, and adaptable in fast-paced settings.
• Team-oriented but comfortable working independently.

• Passion for helping people and delivering exceptional customer experiences.

• At least 1 year of experience in a customer support or related role.
• Experience in a SaaS or tech-based environment is a plus.

• Work with a supportive, growth-minded team.
• Opportunity to shape customer experience and processes.
• Career development in a company that values your input and growth.

KAMI Workforce