GBSC - Training Specialist I

• Designs training materials and courseware for programs needed by all departments within the company (i.e. Effective Communication skills).
• Conducts research and collects reference materials to provide up-to-date training materials to be utilized by the Training & Development department.
• Provides classroom training and follow-up support to BROADSPIRE team members on material presented in class.
• Collects follow-up exercises, evaluations and questionnaires to improve and update course design.
• Develops and maintains the Train-the-Trainer program to ensure consistent, quality training programs throughout the company.
• Assists team members on projects and helps them to recognize software program features in a productive, time efficient way.
• Designs, updates and conducts organizational training, including but not limited to; Time Management, Telephone Courtesy & Customer Service, Effective Speaking Skills, Business Writing and Proposal Writing.
• Secures certification to conduct specialized training, i.e. DDI, Service Plus and Behavioral Interviewing.
• Performs other related duties as required or requested.

• Education equivalent to a college degree or the equivalent in related work experience.
• Certification in DDI, Behavioral interviewing, and Service Plus (to be achieved post-employment) is required.
• Excellent oral and written skills are essential. Must demonstrate a high commitment to task as well as a high level of creativity and versatility in developing course curriculum. Must be able to effectively interact with all levels of staff and able to tolerate ambiguity in a changing environment.

Crawford & Company