Category Specialist

The Hershey Company

Makati City, Metro Manila
Permanent
Full-time

1 month ago

Work Setup: HybridLocation: Makati, Metro Manila, PhilippinesSummary:The Category Specialist would build customer specific planograms for key accounts, lead planogram projects for snacking category, lead adhoc/minor project intakes, and serve as SME (COT specific) who trains customers on process and procedures as needed.Major Duties/Responsibilities:Business Operational/ Category Management Support

Lead Planogram Projects for Snacking Category
Build customer specific planograms using JDA software for key accounts
Work with customer and IRI point of sale data (consumption)
Where applicable use customer loyalty data (Market Basket)
Apply shopper insights into the planogram logic
Work closely with Global teams to iterate planograms to generate optimal output
Generate key performance indicator reports such as space to sales, $ per linear inch or foot, and weeks of supply (capacity)
Deliver Business Operational Metrics, KPIs and SLA commitments and cascade reports in a timely manner

Account Management/Project Management

Build and maintain effective relationships with Global Insights and Knowledge Managers/ Business Unit
Provide high degree of one-stop-inquiry for Global Insights Business Managers/ Business Unit by acting as the sole contact for a category related data
Collaboration: Work collaboratively with US based GKI personnel to modify reports that are timely, actionable & accurate
Communication and Collaboration: Responsible for timely updates, reporting to customers, identifying issues, analyzing issue root causes and leading the resolution of those issues

Subject Matter Expert (COT Specific)

Ensures updated and timely education of assigned COT/Retailers
Can determine frequency by which knowledge materials need to be updated, determine content and design training materials, based on future trends and strategies, as well as execute training of such
Act as the “go to” person for questions and concerns within his/her area of expertise

Competencies:Leadership. Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time.Team Approach. Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization.Customer Focused and Results Oriented. Understands issues from the customers' perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues.Problem Solving. Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious.Learning. Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile and experiments to try to find solutions; open to change; enjoys the challenge of an unfamiliar task.Listening and Interpersonal Skills. Practices attentive and active listening and has the patience to hear people out; can accurately restate the views of others even when he/she personally disagrees; relates well to all kinds of people, up, down, and across the internal organization and externally; builds rapport quickly; develops constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.Minimum Education and Experience Requirements:Education: Bachelor's Degree required, Marketing or Business Administration (or any related field)Experience:

At least 2 to 3 years of CPG/merchandise experience
Knowledge and experience in market research is a plus
Knowledge in JDA or any space planning software and IRI Unify is a plus
Proficient in Excel/Access and ability to quickly learn and assess viability of other analytic tools
Prioritization: must be able to manage multiple and sometimes conflicting or ambiguous priorities, extended work schedules, and short time constraints
Excellent oral and written communication skills
Prior experience in positions requiring strong analytical acumen preferred
Prior experience working in multiple functions (Sales, Marketing, Finance, Operations, Strategy, etc.) highly desirable
Prior experience working with external customers (retailers) desirable
Amenable to a shifting schedule of morning shift (7:30 am to 4:30 pm) and mid shift (3:00 pm to 12 midnight)

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The Hershey Company

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