A Global Middle Office - SME is tasked to transition different Middle Office tasks from the Malaysia Business Unit. Position Responsibilities: .Perform day to day operations for Trade Support, Trade Matching, Trade Settlement and Cash Management functions. .Communicate, inve stigate and resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams. .Actively manages risks related to trades and cash to avoid failed settlement. .Perform periodic trade and cash reporting for Onshore counterparts .Improve business processes and controls to mitigate operational risks. .Identify weaknesses in workflows and assist to establish effective solutions. .Assist in assessing, handling, and resolving critical business and system issues raised during operations. .Support ad-hoc analysis to identify root cause of production problems and develop timely solutions. .Effectively communicate significant production updates and challenges to Manager in a timely manner. Required Qualifications: .Bachelor's degree in Business Administration, Accounting, Finance, Economics or any related business-related course .Minimum 5 years related work experience .Understands the concepts surrounding Trade Support functions and the trade life cycle, middle office and trade settlements and cash management experience is highly preferred. .Possesses a fundamental understanding of investment transactions, trade lifecycle, and various asset classes .Good working knowledge in using Bloomberg, BBH, Custodian platforms .Intermediate to advanced knowledge regarding Cash Management, Data Management, Pricing, Settlements, Reconciliation, Transactions, Transfers processes .Knowledge in securities instruments, operational processes and trade life cycle .Good analytical and diagnostic skills with knowledge and understanding of process design. Preferred Qualifications: .Team player .Excellent communication skills (written and verbal) with strong comprehension and confidence .Strong investment, markets and trades knowledge .Proactive and willing to thrive in a highly critical function. .Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments. .Uses diplomacy and tact to resolve difficult situations. Escalates serious issues to the Manager. .The candidate must be willing to report in Quezon City .The candidate must be willing to work on a morning shift schedule When you join our team: . We'll empower you to learn and grow the career you want. . We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. . As part of our global team, we'll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Hybrid