Retail and Training Manager, NARS

• Be the brand ambassador and advocate of innovation at retail stores
• Achieve the targets and manage the collection of NPS and CRM data
• Through regular in store visits provide detailed feedback to Brand Manager on successes and challenges
• Manage the FTE and Headcount targets for the stores and monitor productivity levels
• Put in place action plans to grow the sales and KPI's of assigned stores which includes but not limited to holding workshops and various in-store activities
• Identify opportunities through analysis of the business and react to the market to maximize results

• The RTM is expected to have a passion for people. Part of the role is to strategically spend a lot of time in store coaching and developing Beauty Consultants with a focus on development of service and commercial skill sets
• Recruit, onboard, coach and develop new starters into the business
• Contribute to the engagement of digital learning and engagement
• Collaborate with teams to ensure consistency, success and achieve results together
• Own the talent development and coaching of your retail teams to exceed targets and provide career progression, upskilling and enabling Team Managers
• Manage performance effectively and timely to maximize sales and service performance
• Be on top of any BC related cases together with appointed agency

• Monitor and report back on stock levels specific to retail sellout: testers, tools, etc.
• Ensure excellence of brand image in the stores at all times; counters, displays, team, etc
• Champion simplicity through ways of working with head office and field teams
• Financial management of budget and expenses pertaining Training
• Provide proactive feedback to Head Office departments to help drive collaboration between brands
• Oversee and influence across-functions to ensure a joint-up approach through Education, Artistry and Events

• Stays up to date with Market, consumers and competition and translates findings to positively impact business
• Builds on categories and shopper insights
• Leverage Business drivers

• Highly resourceful, flexible and ability to solve problems
• Ability to strategically forecast and meet your agreed productivity targets
• Ensures events and animations are planned into the retail calendar

• Influences current and future retailer initiatives and collaborations to maximize opportunities
• Focuses on customer service and builds customer relationships
• Understanding and affinity for in-store merchandising

• Manages BC staffing and Retail partnerships
• Improves NPS and Mystery Shopper by implementing action plans based on feedback
• Trains and coaches on selling and service

• At least 5 years combined sales and training experience within the retail industry
• Prior experience working in multinational or global brands or companies
• With a degree in marketing, education, psychology or other business-related course from top tier universities/college.
• Previous sales and team management experience, ideally within beauty industry
• Exceptional leadership and coaching skills
• Experience and understanding of effective sales techniques, customer service and proven ability to drive results
• Strong analytical skills
• Strong capability on Microsoft Office (including Excel) and Outlook

Shiseido