Process Associate
Genpact
- Balanga City, Bataan
- Permanent
- Full-time
Welcome to the relentless pursuit of better.
Inviting applications for the role of Process Associate - Customer Care
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.
Responsibilities
- Respond to customer queries and customer concerns
- Provide support for data collection to enable Recovery of the account for end-user
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- Exhibit a capacity for critical thinking and analysis.
- Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Minimum qualifications
- Graduate (Any Discipline)
- Freshers are eligible
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer-centric approach
- Excellent proficiency with written English and with a neutral English accent
- You should be able to work on a flexible schedule (including weekend shifts)