L3 Systems Engineer

Manila City, Metro Manila
Permanent
Full-time

1 month ago
Apply easily

Job Title: L3 Systems EngineerAbout the Client: a Professional IT Services organization that provides Managed Services, Cloud Solutions and IT Projects focused on the future office. Our Smart Cloud Solution combined with our mobility offerings have set the way for Intelinet to provide customers with a total value-based solution for the server-less office. Intelinet was formed in 1982 and has earned partnerships with leading IT manufacturers such as Microsoft, VMware, Cisco, Dell, Veeam, StorageCraft, Cradlepoint, AT&T, IBM, and many more. Our Professional Services team provides customers with discounted hardware and skilled IT services in projects that are the right fit for our customers.Overview: You'll manage tickets, assist escalations, handle deployments, and support Windows-based networks and cloud solutions. Strong troubleshooting skills, technical expertise, and excellent communication are required. CompTIA, Microsoft, or Cisco certifications are a plus, and a willingness to keep learning is a must. We value self-motivated professionals with integrity and top-notch customer service.Responsibilities:

Maintain Intelinet Ticketing & Project Systems:

Manage and triage support ticketsAssist with escalations from Tier 1 & 2 engineersManage project deployments and configurationsSpearhead new client onboardingsProvide support for customer networksMaintain complete technical documentationAutomate tasks and monitor their effectivenessDesign, deploy, and configure networks (LAN, WLAN, WAN, VPN)Install and configure networking hardware, routers, switches, wireless, and firewallsDesign firewall configurations (NAT, PNAT, ACL, Content & Application Policies)Design wireless configurations using SSID & authentication methods (LDAP, RADIUS)Configure VLANs and network segregationMonitor network performance and integrity; conduct regular network performance testsSuggest improvements to network performance, capacity, and scalabilityCreate and implement network security measuresServer and cloud management:Design, build, maintain, and manage Server 2016+Deploy physical and virtual server infrastructureManage Hyper-V, VMware, Failover Clusters, and HA environmentsAdminister Active Directory, DNS, DHCP, Print, File servicesDesign and administer Disaster Recovery Solutions and InfrastructureAdminister Azure, Entra ID, Exchange Online, SharePoint, OneDrive, TeamsSecurity management:Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust)Detect and clean viruses and malwareOversee and test security measures, including access authentication and disaster recoveryWorkstation management:Design, build, maintain, and manage Windows 10/11 devicesManage local, Active Directory, and Entra ID joined devicesHandle profiles, migrations, and application troubleshootingInstall and configure modern softwareQualifications:Knowledge, Skills and Certifications3+ years of experienceExperience working in customer environmentsExcellent customer relationship skillsThrives in a team environmentExhibits strong interpersonal and communication skillsMultitasks in a fast-paced environmentSharp troubleshooting skillsAbility to work independentlyOrganizational and mentoring skillsMentor team members on technical issuesUse of remote access tools such as LogMeIn and Screen Connect is a plusAutomate tasks and monitor their effectivenessProficient in Microsoft Office applicationsWillingness to learn ConnectWise PSAMaintain complete technical documentationNetworking:Solid background in network administration and architectureIn-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF)Technical certifications preferred (A+, MCTS, VTSP, CCENT, or CCNA)Design and deploy functional networks (LAN, WLAN, WAN, VPN)Install and configure networking hardwareConfigure routers, switches, wireless, and firewallsDesign firewall configurations including NAT, PNAT, ACL, Content & Application Policies * Design wireless configurations using SSID & authentication methods like LDAP, RADIUSConfigure VLANs and network segregationSuggest improvements to network performance, capacity, and scalabilityExperience with network diagnostic, monitoring, and analysis toolsMonitor network performance and integrityConduct regular network performance testsCreate and implement network security measuresServers, Cloud, & Security:Server 2016+ design, build, maintenance, and managementAbility to create and deploy physical and virtual server infrastructureManage Lights Out Management and Lifecycle Management using iDrac or other methodsSupport Hyper-V, VMware, Failover Clusters, and HA environmentsAdministrate Active Directory and other primary server roles (DNS, DHCP, Print, File)Design and administer Disaster Recovery Solutions and InfrastructureAdministrate Azure and Entra IDAdministrate Exchange Online, SharePoint, OneDrive, TeamsImplement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust) * Strong understanding of virus and malware detection and cleaning techniques

Create, oversee, and test security measures (e.g., access authentication and disaster recovery)

Workstations:Windows 10/11 design, build, maintenance, and managementLocal, Active Directory, & Entra ID joined devicesManage profiles, migrations, and application troubleshootingInstall and configure modern softwareSchedule: Night Shift (CST)Setup: RemoteWhy Join STAFFVIRTUAL?

Competitive compensation and benefits package

HMO Day 1 + FREE dependent coverageDe minimis and allowancesAttendance bonusPaid time offsCompany-provided work setup (laptop, monitor, accessories)Training, career growth, and global exposureA collaborative and supportive team cultureIf you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we’d love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!

STAFFVIRTUAL