Customer Service Representative (CSR)

DRD Tan Food Services

  • Quezon City, Metro Manila
  • Permanent
  • Full-time
  • 3 days ago
We’re looking for someone who’s organized, reliable, and genuinely enjoys helping others.
If you're warm, respectful, and eager to support customers in a meaningful way — we’d love to work with you!What You’ll Do at Mum’s Lasagna:
  • Respond to customer inquiries via messages, chats, and calls with sincerity and professionalism
  • Process and accommodate incoming orders with care, speed, and accuracy
  • Assist customers with a friendly, respectful, and helpful approach — in line with our brand values
  • Organize and encode data related to online orders and transactions
  • Perform basic bookkeeping — including tracking invoices and maintaining order forms
  • Coordinate with the operations team to ensure smooth order flow and timely deliveries
  • Handle customer follow-ups and concerns with patience and efficiency
What We’re Looking For:
  • Can multitask and stay focused in a fast-paced online environment
  • Highly organized and detail-oriented
  • Basic skills in data entry and encoding
  • Strong communication skills in English and Filipino
  • Familiar with Word, Excel, messaging apps, and online platforms
  • Trustworthy, proactive, and a team player
  • Work Conditions & Benefits:
  • Flexible working schedule
  • Willing to work on weekends, holidays, and overtime
  • Overtime and holiday pay provided
  • College graduate (any course)
  • At least 1 year of experience in customer service, food delivery, retail, or related fields , freelance, sideline, or informal work experience is also welcome
  • Excellent communication skills in both English and Filipino, written and spoken
  • Strong problem-solving abilities and the ability to handle customer concerns with professionalism and empathy
  • Proficient in Microsoft Word, Excel, and other basic computer applications (experience with customer support tools is a plus)
  • Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment
  • Comfortable using messaging platforms, email, and online order systems
  • Able to work independently and collaborate effectively within a team
  • Willing to work flexible hours, including weekends and holidays when needed
  • Mobile Phone Discount
  • Free Lunch or Snacks
  • Medical / Health Insurance
  • Employee Discounts
  • Performance Bonus
  • Paid Holidays
  • Transportation Allowances
Entry Level / Junior, Apprentice Customer Service Food / Beverages 3 openings Bachelor's degree graduateMum’s Lasagna is a proudly homegrown food business specializing in freshly baked, premium-quality lasagna and comfort food favorites. Known as the Home of Freshly Baked Lasagna, we are committed to delivering excellence through quality ingredients, consistent flavor, and outstanding customer experience.

Kalibrr