Associate Customer Retention Sales Representative

• Maintain a large volume of renewals
• High call and email volume daily, minimum 30 per day
• Maintaining accurate customer master records including licenses, software expiration dates, shipping address, updating customer contact information
• Working with customers to resolve any issues that may be preventing them from maintaining a relationship with SolarWinds
• Following up on assigned customer software renewal quotes and/or generating custom quotes and presenting them to the customer
• Verifying pricing, licenses, and expiration dates with customers and resellers globally
• Resolving order issues with customer service and order management
• Responsible for accurately managing pipeline, forecasting, and committing deals daily and weekly
• Performing other administrative support duties as requested
• Achieve monthly quotas and cumulative target
• Competent use of Microsoft Office Applications for internal and external engagement
• Effective use of professional communication to achieve targets set
• SolarWinds reserves the right to add or to change the employee's duties in accordance with its business needs

SolarWinds