Payroll Specialist II

• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments, and payroll processing for assigned clients

• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage

• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise

• Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs

• Create, update and review standard operating procedures and perform quarterly document reviews

• Have an “I own it” attitude about deliverables and projects from start to finish

• Manage client and consumer related tasks within the task management system ensuring all documentation is complete, accurate, and timely

• Proactively manage quarter and year-end payroll auditing

• Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements

• Aim at becoming a Subject Matter Expert in their process

• Drive customer satisfaction by providing high quality of service

• Be an effective team player

• Proactively highlight risks

• Meet or exceed process KPIs

• Execute corrective and preventive action plans

• Ensure that complaints are proactively managed to a resolution

• Record key delivery data for metrics purposes.

• Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards

• Seek and respond to development feedback

• Encouragement to be the best version of yourself at and away from work:

• YOUnity diversity and inclusion programs
• Amazing time away from work programs
• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
• Recognition for your contributions through excellent pay, perks, and rewards
• Giving where you’re living: volunteer days, Dayforce sponsored events, and our very own charity, Dayforce Cares
• Opportunities to fuel your career growth through numerous internal and external programs and events

• College Degree in Human Resources, Business, Finance, Accounting / taxation, or related discipline
• Minimum of 2 years’ experience in end-to-end payroll processing
• Knowledge of Australia and/or New Zealand payroll is preferred but not required
• Ability to work in a fast-paced environment with tight turnaround times with the ability to prioritize work when there are competing demands and urgent business needs.
• Self-starter capable of taking initiative and working with minimal direction
• Process and detail oriented. Able to multi-task.
• Good verbal and written communication skills

Ceridian