Workplace Services Engineer

Alabang, Muntinlupa City
Permanent
Full-time

6 days ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Senior Workplace Services Desktop Engineer is a technical leader responsible for architecting, engineering, and sustaining end-user computing platforms that enable a secure, efficient, and modern digital workplace. This role focuses on system reliability, endpoint security, automation, and operational excellence across devices, operating systems, and collaboration technologies.As a senior-level engineer, this position acts as a top-tier escalation point and subject matter expert, partnering closely with Security, Infrastructure, Networking, and Operations teams. The role also plays a key part in guiding offshore/onshore delivery models and influencing technology strategy and standards.Primary Responsibilities:

Technical Leadership & Collaboration

Serve as a senior escalation point for complex endpoint and desktop engineering issues
Apply systems thinking, detailed diagnostics, and root-cause analysis to resolve high-impact problems
Collaborate closely with Infrastructure, Network, Security, and Service Desk teams to ensure cohesive service delivery
Participate in change, release, and incident review processes to maintain platform stability
Influence and contribute to the endpoint technology roadmap and platform strategy
Mentor junior engineers and operational teams to elevate skillsets and delivery quality
Documentation & Knowledge Management

Create and maintain SOPs, runbooks, engineering standards, and architectural documentation
Ensure operational documentation is accurate, scalable, and optimized for offshore teams
Support knowledge transfer initiatives across onshore/offshore delivery resources
Endpoint Platform Engineering

Design, standardize, and maintain enterprise endpoint platforms including Windows and mobile devices
Manage OS deployment, provisioning, and enrollment workflows for modern workplace environments
Lead Windows OS lifecycle activities, including feature updates, version migrations, and major upgrades (e.g., Windows 11)
Maintain hardware standards including BIOS, firmware, and driver management
Ensure endpoint performance, reliability, and user experience at enterprise scale
Security, Compliance & Vulnerability Management

Collaborate with Patch Management and InfoSec teams to remediate endpoint vulnerabilities
Implement and manage device compliance policies, secure baselines, and disk encryption standards
Support security initiatives by ensuring endpoint configurations align with corporate and regulatory requirements
Automation & Tooling

Develop scripts and automated workflows (PowerShell preferred) to streamline operational tasks
Reduce manual processes through automation, AI-driven solutions, and standardization
Engineer and support solutions using Microsoft Intune and modern endpoint management platforms
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

5+ years of experience in Endpoint Engineering, Desktop Engineering, or Workplace Services
Solid hands-on experience with Windows OS lifecycle management at scale
Experience supporting hybrid and remote workforce environments
Subject-matter strength with Microsoft Intune and modern management technologies
Advanced PowerShell scripting and automation capability
Solid understanding of endpoint security principles and secure configuration baselines

Preferred Qualifications:

Experience with SCCM / ConfigMgr
Experience working within offshore/onshore delivery models.
Exposure to Tanium or similar endpoint management/security platforms
Advanced scripting experience (PowerShell, automation frameworks)
Understanding of ITIL practices for incident, problem, and change manage

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

UnitedHealth Group

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