Specialist, Inside Sales – Practice Development (Pooling)

• Engage with Doctors and Office staff on strategies to best use the CareCredit program to optimize their business performance.
• Educate Providers on CareCredit products, benefits, rates and compliance requirements to ensure a strong knowledge of the program.
• Analyze individual Practice performance and identify opportunities to maximize CareCredit usage through phone consultation with the doctor/staff.
• Implement action plans for low performing practices that will result in increased usage.
• Use a consultative approach to provide value added best practices, new tools, and performance information to strengthen relationships with Providers and demonstrate the benefits of CareCredit.
• Utilize defined sales process, strategies, provider segmentation, prioritization, campaigns and other activity to drive performance.
• Develop long term client relationships to capitalize on opportunities, satisfy customer needs, and increase sales.
• Respond to inbound calls from providers generated as a result of Marketing campaigns.
• Document all provider engagements in Salesforce.
• Deliver on performance measurements, productivity metrics and quality assurance standards set forth by the organization
• Perform other duties and/or special projects as assigned.

• Completed at least 2nd year in College or 2-year Associate course
• Minimum of 1 year of telephone sales/field sales/collections experience.
• Demonstrated ability to use various software programs
• Must have knowledge on basic Computers skills.
• Excellent English Verbal and written Communication Skills
• Ability and willingness to recognize, deliver on card service sales opportunities
• Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
• Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
• Professional Phone etiquettes and ability to work with a Team
• Must have at least 30 mbps wired internet connection
• Amenable to work in a shifting schedule.
• Amenable to work in a hybrid set-up.

• Excellent Spanish communication skills
• Experience with Telephone Sales or Field Sales, Collections in financial services or retail industries.
• Professional and consultative selling skills with emphasis on influencing others to take action
• Analytical thinker with excellent presentation, organization, communication and time management skills.
• Ability to work effectively with all levels in the organization.
• Can learn new business and financial concepts very quickly.
• Detail oriented especially in handling customer accounts.
• Should be Customer Centric and is effective in relationship building to help grow the business.
• Can demonstrate competency in maintaining positive rapport with consumer banking clients, customers as well as Synchrony leaders.
• Team player with high-level of integrity and professionalism.
• Highly motivated in meeting set goals and can easily adapt to any changes that the business requires.
• Can work under pressure in a highly regulated industry.
• Strong accounting background and above average financial literacy is a plus.

Synchrony