IT Quality Assurance and Improvement Coordinator

Manila City, Metro Manila
Permanent
Full-time

16 days ago

WHAT MAKES US, USJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.If you like what we’re saying, keep reading!WHY THIS ROLE IS IMPORTANT TO USThe Quality Assurance and Improvement Coordinator plays a key role in driving excellence, structure, and continuous improvement within the Onsite and End User Device Team. This position is responsible for developing and maintaining knowledge management systems, coordinating quality initiatives, and supporting the team in working according to standard processes within a global operating model. The role requires extensive collaboration across departments and a proactive approach to performance tracking and service enhancement.WHAT YOU WILL BE RESPONSIBLE FORKnowledge Management & Standardization

Develop and implement a comprehensive knowledge management strategy aligned with company goals, standards, and objectives.
Coordinate the creation, categorization, and maintenance of the knowledge base, including documentation, reports, training materials, and best practices.
Ensure knowledge is accessible, usable, and consistently aligned with organizational standards.
Promote a culture of knowledge sharing and collaboration across departments.
Coordinate and improve knowledge management systems to ensure they are user-friendly and meet organizational needs.
Coordinate knowledge initiatives to ensure consistent output and alignment across teams.

Quality Coordination & Service Improvement

Monitor and report on team performance, identifying trends and areas for improvement.
Track progress on improvement initiatives and ensure timely resolution of issues.
Coordinate and analyze user survey results to identify actionable insights and improvement opportunities.
Support root cause analysis for recurring issues and ensure proper documentation and resolution.
Drive the shift-left approach by identifying tasks that can be transitioned to the team and ensuring proper handover of tasks to other teams.
Implement best practices to optimize service delivery and team efficiency.

Operational Support & Team Structure

Support the day-to-day operations of the Onsite and End User Device Team, ensuring smooth workflows and effective communication across teams.
Facilitate the onboarding of new tasks and responsibilities into the team, ensuring readiness and proper documentation.
Help establish and maintain structure within the team, ensuring adherence to standard processes and alignment with a global operating model.
Act as a central point of coordination for quality and improvement initiatives across the team.

WHAT WE VALUEMost importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest:

Solid experience in service quality coordination, knowledge management, or process improvement.
Demonstrated analytical skills with experience in reporting, trend analysis, and performance tracking.
Effective organizational and communication skills.
Ability to work collaboratively across departments and manage multiple priorities.
Experience with knowledge management systems and service management tools.
Familiarity with global service models and standard operating procedures.

BENEFITSSimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.In addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/careerSince SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.NEXT STEPSPlease click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.If you are interested in being part of SimCorp but are not sure this role is a good match, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.By Joining our team, you will have the chance to:Become part of a thriving company comprising collaborative, curious, courageous, and capable employees Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, cultivating a truly inclusive and empowering environment** "SimCorp proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26. This certification, underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees****We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**WHO WE AREFor over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients#Li-Hybrid

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