Company Description UnifyCX is a next-generation customer experience platform that combines human expertise with advanced AI technology. Formed through the strategic acquisition of Collective Solution by GlowTouch, UnifyCX offers comprehensive customer experience management tools to enhance every stage of the customer journey. With a global presence and a commitment to innovation, we are redefining exceptional customer service. As a certified NMSDC Minority Business Enterprise (MBE), we take pride in our diverse workforce. Role Description This is a full-time on-site role for a Call Center Representative located in Quezon City. The Call Center Representative will be responsible for managing inbound and outbound customer calls, providing product and service information, resolving customer issues, and ensuring customer satisfaction. They will also document all call information and maintain updated customer records. Qualifications Excellent Customer Service Representatives skills and Customer Support abilities Strong focus on Customer Satisfaction and excellent Interpersonal Skills Proficiency in Computer Literacy Outstanding communication skills both written and verbal Ability to multitask, prioritize, and manage time effectively Experience in call center or customer support environment is a plus High school diploma or equivalent; additional qualifications will be a plus Show more Show less