Senior Account Manager

Philippines
Permanent
Full-time

3 days ago
Apply easily

Job OverviewAs a Senior Account Manager, you will be at the forefront of our mission, acting as a trusted partner and strategic advisor to our valued clients. You will be instrumental in ensuring their continued success and identifying opportunities for them to leverage technology more effectively.Core Accountabilities

Holding the Game Plan: Accountable for holding a client's long-term objectives and ensuring the plan is constantly moved forward via quarterly reviews.
Strategic Client Partnership: Holding strategic relationships with key decision-makers within assigned client accounts.
Client Retention & Satisfaction: Maintaining high levels of client satisfaction and ensuring the retention of assigned accounts.
Revenue Growth: Identifying and securing opportunities for revenue growth through upselling and cross-selling.

Key Responsibilities

Relationship Management: Proactively engage with assigned clients through regular meetings, calls, and email communications.
Needs Assessment & Solution Proposal: Conduct thorough needs analyses and present tailored IT solutions.
Sales & Negotiation: Prepare and deliver proposals, negotiate contracts, and manage the sales cycle for upsell opportunities.
Client Advocacy & Issue Resolution: Act as the primary point of contact, advocating for client needs internally.
Account Planning & Review: Develop and maintain comprehensive account plans and conduct regular business reviews.
CRM Management & Reporting: Maintain accurate client information and sales pipeline data within the CRM system.
Team Mentoring: Serve as a subject matter expert and mentor to Junior Account Managers.
Market Awareness: Stay informed about industry trends, technological advancements, and the competitive landscape.

Requirements

Bachelor's degree in Business, Marketing, IT, or a related field.
5-8+ years in account management, sales, or client services, ideally in IT/technology/SaaS.
Proven track record in client retention, revenue growth, and account expansion.
Skilled in proposal creation, contract negotiation, upselling/cross-selling, and delivering tailored IT solutions.
Excellent verbal and written communication skills.
Proficient in CRM tools for tracking accounts, pipeline management, and reporting on KPIs.
Proactive, innovative, accountable, collaborative, and trusted.

Benefits

SALARY - Php 55,000 PER MONTH (Negotiable based on work experience)

TYPE OF WORK - FULL TIME (REMOTE), 8 HOURS A DAY (FROM MONDAY TO FRIDAY)

WORK SCHEDULE - AUSTRALIA TIME ZONE
OBSERVANCE OF PHILIPPINE HOLIDAYS

Aristo Sourcing