Real-Time Analyst (RTA) | Permanent WFH

Philippines
Permanent
Full-time

3 days ago

Job Description:The Real-Time Analyst plays a critical role in ensuring the smooth day-to-day operations of MedCore accounts by monitoring attendance, productivity, and performance data. This role consolidates insights from internal tools and the central Reports Team to provide real-time updates and actionable recommendations to the Client Success Managers (CSMs) and Operations Managers. By catching issues early-such as late logins, no-call no-shows, or productivity dips-the Reports Analyst helps protect client satisfaction, reduce attrition, and support the overall success of MedCore's client partnerships.Key Responsibilities:Daily Monitoring & Analysis

Review attendance and productivity reports from internal tools and the central Reports Team.
Monitor real-time dashboards for team member status, productivity levels, and performance anomalies.
Flag critical issues (e.g., late logins, no-call no-shows, prolonged inactivity) immediately to Ops/CSMs.

Reporting & Communication

Provide real-time alerts during shifts to help the Ops/CSMs troubleshoot issues before they affect client perception.
Prepare daily summary reports on attendance, productivity, and performance trends.
Deliver weekly trend analyses that highlight recurring issues, risks, and improvement opportunities.

Collaboration & Support

Partner with Ops/CSMs to provide client-facing insights that support retention and growth efforts.
Work closely with Ops/CSMs to recommend corrective actions, such as coaching, training, or HR escalation.
Support the Senior Director by consolidating data-driven insights into account health summaries.

Key Performance Indicators (KPIs)

Accuracy and timeliness of daily reports.
Response time for real-time alerts to Ops/CSMs.
Reduction of client escalations caused by attendance/productivity issues.
Contribution to lowering attrition through proactive monitoring.
Positive feedback from CSMs and Ops Managers on usefulness of insights.

Requirements:

Bachelor's degree in Business Administration, Operations Management, Data Analytics, or related field (preferred).
1-2 years of experience in reporting, workforce management, data analysis, or operations support.
Experience in a BPO, healthcare, or client-facing services industry is an advantage.
Strong analytical and problem-solving skills.
High attention to detail and accuracy.
Proficiency with spreadsheets, reporting tools, and workforce monitoring systems.
Excellent written and verbal communication skills.
Ability to work under pressure and manage multiple priorities in real-time.
Proactive and resourceful mindset-able to recommend actions, not just report data.
Amenable to work during U.S. business working hours.

Benefits:

Permanent Work From Home
Weekly Paychecks
Fixed Weekends Off
HMO Reimbursement on your 90th day
Thriving Company Culture with Complete Autonomy
Exclusive Specialized Training Programs
Unlock Your Potential with a Highly Competitive Salary

Who are we?MedCore Solutions is the healthcare division of BizForce, dedicated to supporting U.S.-based healthcare clients through a skilled remote workforce in the Philippines. We specialize in connecting top clinical and administrative talent with reputable healthcare organizations, ensuring high-quality care delivery while providing rewarding work-from-home careers.Why work for Bizforce?Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal - to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.

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