Receptionist

• Greet guests warmly and assist with check-in and check-out procedures.
• Manage room reservations, cancellations, and modifications.
• Provide guests with information about hotel services, amenities, and local attractions.
• Handle guest inquiries, requests, and complaints professionally.
• Process payments and issue invoices using hotel management software.
• Maintain accurate guest records and ensure data confidentiality.
• Coordinate with housekeeping and other departments for smooth operations.
• Answer phone calls and respond to emails in a timely manner.

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