NOC Analyst

Manila City, Metro Manila
Permanent
Full-time

2 days ago

### Meet the team:###### The NOC Analyst is responsible for monitoring and supporting the organization’s IT network and infrastructure to ensure high availability, performance, and security. This role delivers 24x7 IT support services, handles real-time alert triage, incident response, and coordinates with internal teams and vendors. The NOC Analyst performs initial triage and diagnosis, resolves incidents within agreed SLAs/OLAs, participates in process improvements, and maintains accurate documentation.###### Where you come in:

### Monitor dashboards for network, server, and application health.

### Validate alerts and prioritize events against Service Level Agreements / Operational Level Agreements

### Perform first/second‑level diagnostics on connectivity and performance issues.

### Escalate issues to NOC Engineers and collaborate with them to determine effective courses of action.

### Log all work in ITSM/ticketing system and produce shift handover notes.

### Assist/Log planned maintenance windows for Network and System including Vendor Change tracking / monitoring.

### Create / Update Documentation and or Runbooks.

### Coordinate with IOC Team, Change and Problem Management, Network/Systems Engineering, DBAs, App teams, vendors and other teams.

###### What makes you successful:

### Education: Bachelors in IT or related field.

### Experience: At least 1 year experience in systems or network operations, or similar role.

### Technical Foundations: Networking (TCP/IP, DNS, DHCP), OSI fundamentals, monitoring tools, ITSM platforms.

### Capabilities: Strong analysis/troubleshooting, structured communication, calm under pressure.

### Availability: Willingness to work rotating shifts.

### (Nice to have) Certifications: CompTIA Network+, Cisco CCNA, ITIL Foundation.

### (Nice to have) Experience: Prior NOC/IOC, enterprise monitoring, or Level 2 support; scripting for automation.

### (Nice to have) Familiarity with ITIL Incident, Change and Problem Management.

###### What you’ll get:

### A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

### A full and comprehensive benefits program.

### Growth opportunities on a global scale.

### Access to career development through in-house learning programs and/or qualified tuition reimbursement.

### An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

###### Travel Required:

### 0-5%

###### Experience and Education Requirements:

### Typically requires a Bachelor’s degree and 0-2 years previous experience.

###### #LI-Hybrid###

Dexcom

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