Temporary Specialist, Service Center

• Competencies

• HR or Shared Services Environment

• Technical Knowledge in using MS Applications

• Stakeholder Management knowledge

• Knowledge in Workday, Service Now, Onboarding, Background Screening and I9 Process

• Behavior

• Comfortable working with HR Business Partners and other stakeholders

• Team Player and can work in minimal supervision

• University Degree

• 0-2 years of HR / HR Shared Services Experience

• Semicon industry experience preferred but not required

• Serve as the first point of contact for HR inquiries from employees and managers via ServiceNow, email, phone, messaging platforms, and in-person interactions.
• Provide accurate, complete, and timely guidance on HR processes, policies, and systems.
• Escalate complex requests and partner with SMEs, regional/global HR teams, or COEs as needed.

• Use ServiceNow to manage HR tickets and workflows, ensuring SLA compliance and documentation accuracy.
• Support transactions and inbox monitoring in Workday and other HR systems.
• Maintain audit-ready case records and contribute to knowledge-sharing efforts.

• Process a variety of HR-related requests, including employee self-service and manager-initiated changes (e.g., job details, supervisor updates).
• Prepare and issue Certificates of Employment (COE), visa letters, and guarantee letters, ensuring accuracy and adherence to global/local requirements.
• Collect, validate, and route HR forms and documentation for downstream processing; ensure timely tracking and action for submitted documents.
• Coordinate and manage preparation of broadcast email requests, including documentation, approvals, and on-time release.
• Support SharePoint Online page creation and content management for internal HR resources and employee access.
• Manage 201 file documentation and handle requests in compliance with internal records management standards.
• Support and coordinate background screening, I-9 verification, and onboarding transactions, in partnership with global SMEs and third-party vendors.

• Maintain and enhance internal documentation, FAQs, and knowledgebase articles to ensure consistent and accurate service delivery.
• Track and report individual KPIs; contribute to the team’s performance scorecard and operational insights.
• Participate in user acceptance testing (UAT), system enhancement efforts (e.g., ServiceNow and Workday), and process improvement initiatives.
• Collaborate with global and regional counterparts to ensure alignment in tools, process execution, and documentation standards.

• Experience in an HR shared services, contact center, or employee support environment.
• Proficiency in using ticketing tools like ServiceNow and HR systems such as Workday.
• Knowledge of background screening, I-9 verification, and onboarding processes, especially in a global setup.
• Ability to manage and update content using SharePoint Online or similar platforms.
• Strong communication skills and a customer-focused approach.
• Excellent organizational and time management skills; able to handle multiple priorities in a fast-paced environment.
• High attention to detail and strong documentation practices.

Analog Devices